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Cloud Computing
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Featured Articles
A Disk Backup Target Can be Much More than a Glorified Form of Tape
Thursday, March 4, 2010
The introduction of disk and deduplication into the backup process...
Point, Click, Recover: Cloud-based DR has Arrived
Tuesday, February 2, 2010
At the conclusion of a recent call I had with...
The New Server Virtualization Imperative for 2010: Application Consistent Recovery with Low Overhead
Tuesday, January 5, 2010
Server virtualization was one of the hot technology trends in...
- Solutions Briefs
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White Papers
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InMage Scout White Paper: A Cost-Effective Integrated Solution for Backup and Disaster Recovery
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InMage Scout: A Compelling Alternative to Deduplicating VTLs
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The 5 Critical Planning Steps For An Effective DR Plan
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A Primer on Next Generation Data Protection Technologies for Healthcare
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Using InMage To Address Local Backup Requirements
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Protecting and Recovering Virtual Server Environments
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Understanding CDP
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How To Evaluate The ROI Of Your Data Protection Infrastructure
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InMage Scout White Paper: A Cost-Effective Integrated Solution for Backup and Disaster Recovery
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News
Mar 8, 2010Mar 8, 2010
Overview
Backed by our team of experienced specialists, InMage is dedicated to delivering world-class support and committed to customer satisfaction, InMage's team of highly skilled and responsive in-house technical support representatives and professional services engineers are available to assist you with your service requirements and your product and technical questions about the installation, operation and key features of InMage business continuity solutions. InMage has a three tier support structure for its end customers:
Tier-1 Support
- Product Upgrades throughout the term of the contract
- Web, phone and email support
- Support for unlimited number of incidents
- 24/7 support
- Guaranteed response time of within 2 hours
Tier-2 Support
- Product Upgrades throughout the term of the contract
- Web, phone and email support
- Support for unlimited number of incidents
- Support hours 8am to 6pm PST
- Guaranteed response time of within 4 hours
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